How to use - Záchranka

The Emergency Button

Open the app.
Press the red emergency button symbol for 3 seconds (after this, you still have 5 seconds to press cancel).
After the 5-second interval an emergency message will be sent with your exact location. At the same time your phone will dial the 155 emergency line.

You should always wait to be connected to an operator.
Your conversation with the emergency dispatch operator will start the rescue response.

Emergency messages are sent via a data connection. If this is not possible, the message is sent as an SMS.

I Can’t Talk

You can find the „Can’t Talk“ button in the bottom left corner of the main screen. It’s there for all Záchranka app users who, for whatever reason, are unable to use voice communication with the 155 emergency line operator.

After pressing the „Can’t Talk“ button, a menu will appear with 9 icons for the most common emergency scenarios and injuries.
Select the ones that best describe your situation and then tap the red „Send Emergency Message“ button directly below.
This information, including details about your current situation and that you are unable to communicate by voice, is sent via the emergency message to the 155 emergency line dispatch.
Even though you may not be able to talk, you are still connected via telephone call with the emergency operator, who will adapt their communication to your current condition.
Deaf or hard-of-hearing users who have this listed in their profile will be offered this menu automatically after pressing the main red „Alarm“ button. (You can find more information on communication for deaf, hard-of-hearing, or users with a speech impairment in the FAQs.)

The icon menu also appears automatically when pressing the emergency button abroad (in countries where the Záchranka app is fully functional), thus minimising language barriers, and making sure the foreign EMS dispatch centre has more information.

Register your
phone number

To send emergency messages with your exact location while simultaneously calling the 155 emergency line, register your phone number in advance through the app.

Enter your name and mobile phone number. Then tap on ‘Register your phone number’.

You will then be sent an SMS containing your registration code, enter it in the app and select ‘Activate’.

The mobile app is now ready to send emergency messages with your exact location.

If you don’t register your phone number, pressing the emergency red cross button will still call the 155 emergency line but no emergency message will be sent.
The Emergency Medical Services strongly recommend that you register your phone number for optimal use of the app.
Registration and use of the app is FREE.

Enter other useful info

In Settings you can add additional information. This information will be used, along with your exact location, to help the EMS crew during the rescue.

The Emergency Medical Services also recommend entering info on any allergies or existing health conditions you may have.

Test mode

The app has a test mode for practising activating the Alarm function. Don’t worry, it won’t call 155 in test mode but when you really need it, you’ll know what to do.

After activating the alarm in test mode, you will see a push notification confirming your app is functioning correctly.

Apple watch

Záchranka on your Apple Watch

You can activate the alarm function from the smart watch on your wrist

Call For Help button

Open the app
Tap the Mountain Rescue Service icon in the bottom left corner of the home screen’s tab bar.
If you're in the mountains and not seriously injured but still need the services of the nearest Mountain Rescue team, press the Mountain Rescue Service logo. Pressing this button will send an emergency message with your exact location to members of the Mountain Rescue Service in your current region. At the same time, the app will dial the 1210 Mountain Rescue emergency line.

Can’t Talk button

You can find the „Can’t Talk“ button in the Mountain Rescue Service module’s main screen, directly below the Call For Help button.

After tapping this button, the app will offer you 4 icons featuring the most common mountain emergencies and injuries: I’m Stuck - I’m Lost - Avalanche - I’m Injured.

After selecting the appropriate icon, click on the Send Emergency Message button. The app will then automatically dial the 1210 Mountain Rescue emergency line (in the exact same way as when pressing the Call For Help button).

My Trips

The Mountain Rescue Service module’s main page also features the „My Trips“ icon.
Tap on this button and you will see the „Add Trip“ option at the bottom of the screen.
After tapping on it, select both the region you will be in and your chosen type of activity, and then tap on the red „Continue“ button.
Enter your route’s starting point and time in the blue tab.
You can also add up to three transit points. Enter your destination point and arrival time in the green tab and again tap on the red Continue button.
In the next screen, you can enter contact details for your next of kin (to be contacted in case you don’t confirm your safe arrival via the app). You can then use the „Activate“ button to set up a notification function to prompt you to confirm that you have safely arrived at your destination within the set time.
The next screen allows you to enter contact details for those who are travelling with you.
Before finally confirming your trip, the app will notify you of the current conditions in your selected region.
By saving the trip, your route and any information relating to it will be sent to the Mountain Rescue Service’s information system. If you don’t later confirm that you have safely made it to your final destination, the app will automatically alert the Mountain Rescue Service’s emergency dispatch.

Warnings and Alerts

Up-to-date warnings and alerts issued by the Mountain Rescue Service are also available in this module, along with current avalanche risks, and links to the Mountain Rescue Service’s Ten Commandments and the FIS Rules of Conduct for winter sports.

Always at Hand

No matter where you are, you never know what might happen. With the Záchranka EMS app on your phone, you can always quickly contact EMS or the nearest Mountain Rescue Service.

In the mountains In the countryside On the road In the city