How to use - Záchranka

The Emergency (red cross) Button

Open the app.
Press the red emergency button symbol for 3 seconds (after this, you still have 5 seconds to press cancel).
After the 5-second interval an emergency message will be sent with your exact location. At the same time your phone will dial the 155 emergency line.

You should always wait to be connected to an operator.
Your conversation with the emergency dispatch operator will start the rescue response.

Emergency messages are sent via a data connection. If this is not possible, the message is sent as an SMS.

Contact the nearest mountain rescue
service directly from the app:

Open the app.
Tap the ‘mountain rescue’ icon on the Home screen.
As long as you are within 40 km of the nearest mountain rescue base, tapping the mountain rescue icon will send an emergency message with your exact location to all mountain rescue units in your area. At the same time, your phone will automatically dial the mountain rescue 1210 emergency number.

Register your
phone number

To send emergency messages with your exact location while simultaneously calling the 155 emergency line, register your phone number in advance through the app.

Enter your name and mobile phone number. Then tap on ‘Register your phone number’.

You will then be sent an SMS containing your registration code, enter it in the app and select ‘Activate’.

The mobile app is now ready to send emergency messages with your exact location.

If you don’t register your phone number, pressing the emergency red cross button will still call the 155 emergency line but no emergency message will be sent.
The Emergency Medical Services strongly recommend that you register your phone number for optimal use of the app.
Registration and use of the app is FREE.

Enter other useful info

In Settings you can add additional information. This information will be used, along with your exact location, to help the EMS crew during the rescue.

The Emergency Medical Services also recommend entering info on any allergies or existing health conditions you may have.

Test mode

The app has a test mode for practising activating the Alarm function. Don’t worry, it won’t call 155 in test mode but when you really need it, you’ll know what to do.

After activating the alarm in test mode, we will send you an SMS confirming your app is functioning correctly.

Apple watch

Záchranka on your Apple Watch

You can activate the alarm function from the smart watch on your wrist

Always at Hand

No matter where you are, you never know what might happen. With the Záchranka EMS app on your phone, you can always quickly contact EMS or the nearest Mountain Rescue Service.

In the mountains In the countryside On the road In the city