How does the Záchranka app work?

The Záchranka EMS app connects directly to the emergency rescue services in the Czech Republic. After pressing the app’s Emergency Button, your mobile phone dials the 155 emergency number and also sends an emergency message to EMS with your exact location and other information. The call to 155 is the most important part in ensuring that an EMS crew is sent to you. However, if you use the app to call 155 in the mountains, the app will recognize this based on your GPS coordinates and will also send an emergency message to the nearest Mountain Rescue service in that area.

Is using a mobile phone app to call EMS different from making a standard 155 call?

Not at all. Holding the Emergency Button for 3 seconds means that your mobile phone dials the 155 emergency number in exactly the same way as if you’d manually dialled EMS yourself. The Emergency Button acts as a useful speed dial for contacting EMS. The only difference is that the app also sends an emergency message with your exact location.

NB: Always wait to be connected to the 155 operator when making an emergency call.

Which devices does the Záchranka app work on?

The Záchranka app currently works on touchscreen smartphones and the Apple Watch. You can’t use it on your tablet, laptop or computer, and this is for a very good reason – calling and speaking to the 155 emergency operator is a key part of the whole rescue process. In 2018, however, we're going to make smart wristbands that will work just like the mobile app. This is especially with the elderly and sportspeople in mind as there are often times when we don’t have access to a smartphone in an emergency.

Ok, I’ve downloaded the Záchranka app. What do I do next?

You need to register as a user to fully use the app. All you need to do is provide your name and mobile phone number, as these two items are essential for user registration. After installing the app, you will be asked to enter your name and mobile phone number. You will then receive an SMS with a confirmation code; simply enter the confirmation code – you are now registered.

We also recommend completing your user profile in the ‘My Profile’ section. Here you can add any important health details such as temporary or existing health conditions, allergies, next-of-kin contacts, and any other useful information to be sent to EMS whenever you send an emergency message while making an emergency call.

Can I use the app to call EMS even if I haven’t registered and my phone number is not verified?

Yes. After pressing the Emergency Button for 3 seconds, your mobile phone will still dial the 155 emergency number.

NB: If you haven’t registered and verified your phone number, however, the app can’t send the emergency message with your exact position or any other important information about your current health status – all of which may be vital to speeding up your rescue.

How do I use the Záchranka app’s Test Mode?

You'll find the ‘Turn on test mode’ icon in the top left corner of the app’s screen. If you tap it, you'll see a pop-up window showing that the app is now in test mode and asking you to press ‘OK’. The banner across the top of the screen and the Emergency Button are now both orange (not red, as in standard mode), confirming that the app is currently in test mode. Press the orange 155 Emergency Button and hold it until a pop-up window stating “Contacting EMS – Your emergency message has been successfully sent” is displayed. You will then see a new pop-up window with a phone number – now tap ‘Call’. In standard mode, the app would start dialling 155 but here in test mode an automated voice recording will play, confirming whether the app is functioning properly. Next, you will receive an SMS with information about the app’s functioning and recommendations for further action, if needed. Finally, tap on the test mode icon in the top left corner to return to standard mode.

What other features does the Záchranka app have?

There’s an interactive first-aid guide and the Locator module will show your current location, plus details on the nearest: ER, Mountain Rescue base, Chemist, 24hr Dentist, regional EMS, and AEDs. The Info section has everything you need to know about the app, including instructional videos.

What are the ‘I Can’t Talk’ and ‘Mountain Rescue Service’ icons in the home screen?

The ‘I can’t talk’ button in the bottom left corner is for deaf, hearing and speech impaired users (so you can also use this feature if you have difficulties hearing or speaking after an accident) for ease of communication with the 155 emergency operator. Tap on any of the displayed icons to explain to EMS what the problem is and what the symptoms are.

The ‘Mountain Rescue Service’ button in the bottom right corner serves as a direct link to the Czech Republic’s Mountain Rescue service. So, if you're in the mountains and you're not injured but you still need the services of the local Mountain Rescue service, you can contact them directly through this button without calling EMS.

Do I need internet access to use the app to call EMS?

No, an internet connection is not necessary for the system to still work. If your mobile phone is not connected to the internet and you hold the Emergency Button for 3 seconds, the app will send your exact location via SMS and then dial 155 in the usual way.

Do I need a mobile signal to use Záchranka to contact EMS?

A mobile phone signal is required to make a 155 call. If your signal is too weak to send an emergency message via a data connection, an SMS message is sent instead as this is less demanding than a call. This may also happen if you do not have enough network coverage to maintain a call to 155; your emergency message with your exact location will still be sent via SMS.

Can the Záchranka app turn on GPS on my mobile?

Automatic GPS activation (without prior user intervention) is unfortunately not possible as this is not approved by Google and Apple. However, your app will always notify you when you turn on GPS.

Can I access Záchranka in the lock screen?

Unfortunately, this is not possible due to current phone manufacturer requirements. But it is our hope that the Záchranka app will come as standard with new every phone in the future and then the app’s icon will be accessible from the lock screen.

Does the Záchranka app work abroad?

Currently, the Záchranka app is fully-functional in both the Czech Republic and Austria. After pressing the red emergency button, your location and other info is sent, and the phone will call the 155 emergency line. If you are in Austria, the app will send your location and other info and then dial 144, the Austrian emergency number.

If you travel to other foreign countries, you can still use the Záchranka app in an emergency – the app is able to determine which country you are in and then select and dial that country’s emergency number. However, neither the emergency message nor your location details will be sent.

I'm at home but the app isn’t showing my exact location. Why is this?

Sometimes GPS can’t determine where you are due to lower signal accuracy when inside buildings, as the GPS signal works best outdoors and in open spaces. That's why we created the option in ‘My Profile’ to add your home address, including your apartment and floor number, as EMS crews have said that this greatly speeds up trying to locate callers in large apartment complexes. If you save your full address details in your user profile and tell the 155 emergency operator that you’re at home, the EMS crew will be able to reach you much faster.

I don’t think my Záchranka app version is working properly – what should I do?

Email us at info@medicalit.eu and let us know what the problem is – we will be happy to help you.

Jak funguje aplikace Záchranka v příhraničí?

Aplikace Záchranka odesílá po aktivaci nouzového tlačítka vaši polohu a další informace vždy, kdekoli se nacházíte - v ČR nebo v zahraničí. Nacházíte-li se na území ČR nebo v pohraničí, tedy zhruba cca 10 km na území sousedního státu, vaše poloha je vždy přenesena na nejbližší dispečink záchranné služby v ČR. Jiná je situace v Rakousku, kde již aplikace Záchranka plně funguje a poloha a další informace jsou přeneseny na dispečink rakouské ZZS.


Problémem je tísňové volání. Linka 155 je funkční pouze jste-li připojen/a k vašemu operátorovi v ČR. Na zahraničním operátorovi linka 155 není funkční. Nicméně se může stát, že jste ještě na území ČR, ale již detekujete signál zahraničního operátora. Aplikace hranice zemí určuje na základě GPS, nikoli na základě signálu mobilní sítě. V případě, že se tedy nacházíte na území ČR se zahraničním operátorem a nedovoláte se na linku 155, vaše nouzová zpráva je korektně přijata a zdravotnická záchranná služba volá na dané číslo zpět.

Google Play hlásí, že v mé zemi není aplikace Záchranka dostupná, přitom jsem v ČR.

Aplikace funguje jen v ČR a Rakousku s tím, že Rakušáci mají svou vlastní obdobu naší aplikace k jejich vlastnímu užití. Naše aplikace funguje na jejich území a jejich aplikace zase na našem území.
 
Omezení stahování pouze pro český účet Google Play s českými platebními údaji je záměrné. Pokud by si aplikaci stahovali lidé ze zahraničí, nejen že by zatěžovali systém, ale také by se provoz značně prodražil, např. za kontrolní SMS nebo registrační SMS. Nakonec by cizinci nemohli aplikaci použít a my bychom ji museli zpoplatnit, protože by nám nestačily prostředky od sponzorů.

Jak můžu použít aplikaci Záchranka, když jsem neslyšící?

Neslyšící mohou komunikovat prostřednictvím tlačítka “nemohu mluvit”, které je v levém dolním rohu aplikace.

Je také dobré, aby měl neslyšící tuto skutečnost uvedenou v osobních údajích v sekci “můj profil”. Pokud si v profilu uživatel zatrhne: neslyšící/vada řeči, nemusí pro vyvolání tabulky pro specifikaci stavů mačkat tlačítko “nemohu mluvit”, ale tato tabulka je mu zobrazena po stisknutí nouzového tlačítka automaticky.

Téměř ve všech krajích (Královehradeckém, v Praze, Pardubickém, na Vysočině, v Ústeckém, Karlovarském, Libereckém a Jihomoravském) budou následně z dispečinku komunikovat s neslyšícím pomocí SMS. 

Co se týče ostatních krajů - tam je potřeba, aby neslyšící vydal při telefonátu alespoň nějaký zvuk, aby ZZS věděla, že se nejedná o falešné volání. Na tom, aby pomocí SMS komunikovaly i další kraje, pracujeme.